FAQs

How long before my order arrives?

Your shipping-destination: 

Norway: 1-5 days

Europe: 1-5 days

USA/Asia/Australia/Africa: 1-5 days

Local delivery on Jæren: 3-24 hours

Do internationally orders have to pay custom fees? 

Yes. We have no control over custom fees and they vary from country to country. Customers are responsible for paying all customs fees. 

PS: All orders are shipped from Norway.

What payments methods can you use? 

You can pay with all major credit cards, Vipps and Applepay at checkout. 

 How to contact us: 

If you have any questions about your order, please email us at customerservice@tornadogymwear.comWe will answer as quickly as possible 24/7. 

What are your customer support hours?

We are open 24/7 and will respond as quickly as possible. 

Is your ordering system secure? 

Yes we have a multi secure software built to protect your privacy.

 Can I return the goods if they have quality problems?

We try our best to guarantee product quality. If you receive quality problems, you may return the item for a full refund. We will bear the cost of shipping as long as the reason for returning the item is due to quality issues or a mistake on our part.

Can I return an item without any quality problem.

We accept returns for any reason for up to 30 days from the date of receipt of the goods. However, you need to bear the return postage.

How do I return my items.

Please feel free to contact us at customerservice@tornadogymwear.com. Our customer support team will help. For more information, please read our privacy policy.

 Do I need to pay for returning an item?

Free returns on all orders

How long can I get a refund?

It depends on the original payment method:

  • For Credit Card, it can take 3-15 days for the refunds to be reflected in your account. (Depends on the bank)

Shrinking item ?

For most of our products we do recommend washing with cold water and hang drying.  Other type of washing depending on the material may cause the products to shrink. 

    More Questions?

    Please let us know at: customerservice@tornadogymwear.com